This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our Cookie Policy.
Online Banking
Cookies Policy
Protecting and managing your online privacy

The statement applies to Türkiye İş Bankası AŞ London Branch's website and describes our policy in relation to the processing of personal information.

Türkiye İş Bankası AŞ is committed to protecting you and any data that we collect about you online. This statement contains information on;

how we use cookies,

why, and how this allows us to improve our service, and
how you can manage what cookies are stored on your device.

By using our websites, through any device, you agree that this Cookies Policy applies to your use together with any other terms and conditions which may apply
We reserve the right to make changes to our Cookies Policy publishing any such changes here with immediate effect. Your continued use of our websites is understood as meaning that you agree to any such changes.

You can choose to refuse cookies or tell your browser to let you know each time that a website tries to set a cookie. However, refusing cookies may mean some sections of the website will not work properly.

If you wish to block or restrict cookies set by any website - including Türkiye İş Bankası AŞ websites, you should do this through the browser settings for each browser you use and on each device you use to access the Internet.

Further information about cookies including how you can allow cookies from specific websites by making them "trusted websites" in your Internet browser or how to turn them off can be found at

What is a cookie?

Cookies are files containing tiny pieces of information which are downloaded on to the device you are using to visit a website. The cookies are then uploaded to the originating website each time you subsequently visit that website, or to another website that recognises that cookie. Cookies undertake a number of different and useful jobs, for example, remembering your preferences, and generally improving your online experience.

There are different types of cookies and although they all work in the same way they do have a number of small differences.

Session cookies

Session cookies last only for the duration of your visit and are deleted when you close your browser. Session cookies facilitate various tasks including enabling a website to identify that a user of a particular device is navigating from page to page thus supporting website security or basic functionality.

Many of the cookies we use are session cookies. For example, they help us to ensure the security of your internet banking session, and can also keep you signed in to internet banking while you move between pages or service your account.

Our session cookies used for security are designed to be very difficult to read, change, access or use except by us when you have an active Internet Banking session. They contain no personal information that can be used to identify an individual. Their names usually begin with the letters "ASP". For example, ASP.net_sessionID is a session cookie used by this site.

Persistent cookies

Persistent cookies last after you have closed your browser, and allow a website to remember your actions and preferences. Sometimes persistent cookies are used by websites to provide targeted advertising based upon the browsing history of the device.

Türkiye İş Bankası AŞ does not use persistent cookies.

First and third-party cookies

Whether a cookie is a first or third-party cookie depends on which website the cookie originates from. First-party cookies are those set by or on behalf of the website visited. All other cookies are third-party cookies. We use only first-party cookies, which you can read more about in our list of the cookies that we use.

Strictly necessary cookies

These cookies are required to enable you to move around the website and use its features whilst ensuring the security of your online banking experience. Without these cookies services you have asked for, such as applying for products and managing your accounts, cannot be provided. These cookies don't gather information about you for the purposes of marketing.

Performance cookies

These cookies gather information about how visitors use a website, for example if error messages are received from web pages and which pages are most frequently visited. These cookies do not collect information that identifies a visitor although they may collect the IP address of the device used to access the site. All the information collected by these cookies is anonymous and only used to improve the efficiency of a website, marketing opportunities and the overall user experience. By using our websites you agree that we can place this type of cookie on your device. Nonetheless, you are able to block these cookies using your browser settings.

Functionality cookies

These cookies allow the website to remember any choices you make, for example your user name. They may also be used to provide services you have requested. The information collected by these cookies is anonymous, that is to say it does not contain your name, address, account details, etc. and they do not track your browsing activity across other websites. By using our websites you agree that we can place this type of cookie on your device. Nonetheless, you are able to block these cookies using your browser settings.

Targeting cookies

These cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers.

These organisations do this in order to provide you with targeted adverts more relevant to you and your interests. This type of advertising is called online behavioural advertising and those companies providing this advertising are working with the UK's Internet Advertising Bureau to deliver more information to consumers.

To highlight this information, publishers of advertising will, in the future, look to place an icon in the top right hand corner of an advert. This icon when clicked, will take you through to the website. By using our websites you agree that we can place this type of cookie on your device. Nonetheless, you are able to block these cookies using your browser settings.

Full details about the cookies we use can be seen in the list below.

Cookie Name                                                            Description

BIGipServerisbankcouk_http_pool                               This cookie is used by the software we use to load balancing web requests. It uses a
                                                                                   randomly generated identifier and does not contain any personal information. Expires when
                                                                                   the user exits the browser.

ASP.net_sessionID                                                      This cookie is used for storing the customers session ID which is used to identify the
                                                                                   customer. Session ID is then used to store the customers’ data for 15 minutes so they do
                                                                                   not have to rekey information when navigating between pages. Expires when the user exits
                                                                                   the browser.
© 2016 Türkiye İş Bankası A.Ş. All rights reserved.
© 2016 Türkiye İş Bankası A.Ş. All rights reserved.