Protecting and managing your online privacy
The statement applies to Türkiye İş Bankası AŞ London Branch's (“we”, “us” or “our”) website​  (the “Site”) and describes our policy in relation to cookies and other similar tracking technologies.

We are committed to protecting your privacy and any data that we collect about you online. This statement contains information on:

  • how we use cookies,
  • why, and how this allows us to improve our service, and
  • how you can manage what cookies are stored on your device.

What is a cookie?

Cookies are files containing tiny pieces of information which are downloaded on to the device you are using to visit a website. The cookies are then uploaded to the originating website each time you subsequently visit that website, or to another website that recognises that cookie. Cookies are used for a number of different and useful purposes, for example, remembering your preferences, and generally improving your online experience.

There are different types of cookies and, although they all work in the same way, they are designed for different purposes. We set out below an overview of the different categories of cookies which we use on the Site.

Session cookies

Session cookies last only for the duration of your visit and are deleted when you close your browser. Session cookies facilitate various tasks including enabling a website to identify that a user of a particular device is navigating from page to page thus supporting website security or basic functionality.

Many of the cookies we use are session cookies. For example, they help us to ensure the security of your internet banking session, and can also keep you signed in to internet banking while you move between pages or service your account.

Our session cookies used for security are designed to be very difficult to read, change, access or use (except by us) when you have an active Internet Banking session. They contain no personal information that can be used to identify an individual. Their names usually begin with the letters “ASP”. For example, ASP.net_sessionID is a session cookie used by this Site.

Persistent cookies

Persistent cookies remain on your device after you have closed your browser, and allow a website to remember your actions and preferences. Sometimes persistent cookies are used by websites to provide targeted advertising based upon the browsing history of the device.

First and third-party cookies

Whether a cookie is a first or third-party cookie depends on which website the cookie originates from. First-party cookies are those set by or on behalf of the website visited. All other cookies are third-party cookies. 

Strictly necessary cookies

These cookies are required to enable you to move around the website and use its features whilst ensuring the security of your online banking experience. Without these cookies it would not be possible to provide you with certain services you have asked for, such as applying for products and managing your accounts. These cookies don’t gather information about you for the purposes of marketing.

Unlike other cookies, we do not need to obtain your consent to set strictly necessary cookies on your device.

Performance cookies

These cookies gather information about how visitors use a website, for example if error messages are received from web pages and which pages are most frequently visited. These cookies do not collect information that identifies a visitor although they may collect the IP address of the device used to access the site. All the information collected by these cookies is anonymous and only used to improve the efficiency of a website, marketing opportunities and the overall user experience.

Functionality cookies

These cookies allow the Site to remember any choices you make, for example your user name. They may also be used to provide services you have requested. The information collected by these cookies is anonymous, that is to say they do not contain your name, address, account details, etc. and they do not track your browsing activity across other websites.

Targeting cookies

These cookies collect information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers.

These organisations do this in order to provide you with targeted adverts more relevant to you and your interests. To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising and to limit some third party advertising cookies, you may wish to visit:

The cookies we use

Full details about the cookies we use can be seen in the list below.


Cookie name First or Third Party Cookie Type and Purpose




First party

Strictly necessary cookie

This cookie is used by the software we use to load balancing web requests. It uses a randomly generated identifier and does not contain any personal information.

Session cookie
ASP.net_sessionID First party

Strictly necessary cookie

This cookie is used for storing the customer's session ID which is used to identify the customer. Session ID is then used to store the customers' data for 15 minutes so they do not have to rekey information when navigating between pages.

Session cookie
hasvisited First party

Strictly necessary

This cookie relates to the cookie consent mechanism which is shown to users. After 1 month of last showing this bar, we show it again to the same users.

1 year
_dc_gtm First party

Performance cookie

This cookie is used for centralizing code management on Google Tag Manager web sites and applications.

Session cookie




First party

Performance cookie

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Read Google's overview of privacy and safeguarding data he​​re.

2 years
_gid First party

Performance cookie

These cookies are used for recognising users.

See above for further information regarding Google's use of your data.

24 hours
eightdigits_session First party

Functionality cookie

This cookie helps to calculate the visiting/session opening number of one particular user and process the information accordingly. For example, this helps us to show some information to one customer only one time per session and to determine how to interact with the customer.

Session cookie




First party

Functionality cookie

This cookie helps to build new scenarios and filtering according to the last session date of the customers.

1 year



First party

Functionality cookie

This cookie helps to segregate among visitors whether they are brand new or existing/returning visitors.​

10 years​

Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar tracking technologies on your device, except where these are essential for us to provide you with a service that you have requested or are necessary in order for us to comply with applicable law.

There is a notice on our home page which describes how we use cookies and requests your consent before we place any non-essential cookies on your device. 

Managing cookies

You can choose to refuse cookies or tell your browser to let you know each time that a website tries to set a cookie. However, refusing cookies may mean some sections of the website will not work properly.

If you wish to block or restrict cookies set by any website, including Türkiye İş Bankası AŞ websites, you can do this through the browser settings for each browser you use and on each device you use to access the internet.

Further information about cookies, including how you can allow cookies from specific websites by making them “trusted websites” in your Internet browser or how to turn them off, can be found at​

Manage cookies​ ​


We reserve the right to make changes to our Cookies Policy at any time. The date at the bottom of this Cookie Policy indicates when it was last updated.


If you have questions or concerns regarding our use of cookies or other similar tracking technologies you can contact us at​​

This policy was last updated on: 7 November 2021