Online Banking

Online Banking Transactions

Online banking is the most efficient way to keep your account at your fingertips because it’s fast, easy and safe.

What you can do online?

You can check your bank balance at any time
Transfer funds to other accounts either in the UK or in Isbank Turkey branches or pay bills
Go paperless by checking your bank statements online
Check your current loans
Open a current account in a different currency (GBP, EUR, USD and TRY)
Convert currencies between GBP, EUR, USD and TRY

Online banking is quick and saves your time. You can carry out tasks without having to call or visit your bank.

If you require online banking support, you can contact us on: Retail@Isbank.co.uk

Security Precautions

The security of our customers is one of the most important factors for us. That’s why our online banking system is designed specifically for your security. Once you have registered, we will be taking you step by step to an easy and safe banking experience.

You can reach the online banking by passing the two-factor authentication system including the question of customer number and password combination and also the unique security code sent to your phone. When you make an online transfer you will be asked for the customer password and the unique security code again sent to your phone.

Security Measures You Should Take

Using online banking is generally safe, as long as you follow the rules and take measures when doing transactions.

Dos and Don’ts:

Check your statements regularly and report to your bank if you see anything unusual
Do not reply to emails that claims to be from your bank that asks for personal details
Do not use public Wi-Fi connections as they aren’t guaranteed to be secure.
Remember to log out of your online banking when your session is completed
Do not share verification codes sent to you with anyone.

Our Confidentiality Policy

We, as a Bank, are determined to keeping your information private. In order to do so, we take our own measures. We will contact you by using the details that you have provided us during the account opening process. You must notify us immediately if your name or contact details change. If you do not notify us, we will continue to use the details that last gave us.

Personal Banking General Terms and Conditions

Open Banking

Open Banking for Customers

What is Open Banking?

Open banking allows you to share your financial data securely, including your transaction history and spending behaviour with regulated third-party providers, referred to as TPPs. It also allows you to permit a regulated TPP to initiate payments from your account on your behalf. TPPs can introduce you to new banking products and services. They may also provide you with a more detailed understanding of your accounts, and facilitate you to find new ways to create the best of your money.

Open Banking is meant to bring more competition and encourage innovation in financial services. Giving TPPs access to your account is optional. TPPs cannot, under any circumstances, gain access to your account unless you’ve given them explicit consent to do so. Please see below.

How Open Banking works?

The features of Open Banking, which are offered by TPPs, can include:

Personal finance management
A single view of all of your accounts in one place
Debt management tools
Make payments directly from your bank, through a TPPs app or platform
Product comparisons and proposals to assist you to save your money

For TPPs to be ready to offer any of those features, the provider will either:

use specific software that may add the background online or through a mobile app, which talks to the software provided by the bank, allowing them to share information with one another, or
use login details to access your checking account on your behalf and find the knowledge they need to.

You must give your explicit permission to the provider before they’ll do either of these things. TPPs must offer you enough information to understand the character of the service, how it’ll use your data and whether it’ll share your data with anyone else.

Safety and Security

The FCA or European equivalent must regulate any TPP that provides open banking service. They also must comply with data protection laws. In the UK, that is the Data Protection Act. You can check the FCA register for a listing of all authorised TPPs:

https://register.fca.org.uk/s/

You will be asked to provide explicit permission to the TPP accessing your data. You’ll be able to choose which services you utilise, and which providers you permit to access your information. If you decide on to use Open Banking, please bear in mind that non-public and financial information you share with TPPs is a target to fraudsters. Remember to:

Be cautious once you receive seemingly random contact by telephone, email or social media. Fraudsters will pretend to be legitimate companies, so please watch out when anyone requests your personal or financial information;
Double-check that the third party you’re providing your banking details is legitimate and authorised;
Avoid disclosing any personal or financial information, if you do not know who you’re in contact to or suspect that the provider isn’t who they claim to be; and
Make sure you understand and consider the extent of access you’re providing, what account data you’ll share, and the way your information is used.

How to Stop Sharing your Data?

Get in touch with the TPP directly to remove their access to your data.

Consent

Your data cannot be shared with TPPs and that they cannot make payments from your account unless you have provided explicit consent. In the event that you wish to withdraw consent, you need to contact us, as soon as possible, via the link as detailed below or by contacting your Relationship Manager.

How to Make a Complaint?

If you’ve got a complaint about the service provided by the TPP, contact them directly. If you have a complaint regarding the safety of your accounts or behaviour of a TPP that you think is in breach of the Data Protection Act, please contact us.

Contact

If you would like to have more information, please contact us on info@isbank.co.uk using the reference “Open Banking”.

Information for the Third Party Provides (TPPs)

The Bank’s implementation focuses on PSD2 regulatory compliance to enable access to online payment accounts by Account Information Service Providers (AISPs), Payment Initiation Service Providers (PISPs) or Card-Based Payment Instruction Issuers (CBPIIs). Our approach to meeting PSD2 regulatory compliance is to supply access via our modified customer interface.

A testing facility is accessible for you to check the connectivity and functionality of your applications and software to access payment accounts. To have interaction with us, to access the sandbox and to form use of our modified customer interface, you’ll have to be authorised or registered (as appropriate), by a competent authority, within the UK this is often the FCA as an AISP, PISP or CBPII.

We will work with TPPs who meet the above criteria to register so as to access our online payment accounts.

If you’re a TPP and need to figure with us, please utilise the following link to TPP documentation:

https://developer.isbank.co.uk

If you would like more information, please contact us on info@isbank.co.uk using the reference “Open Banking”.