Privacy Policy

​​​​Our Bank is assessing particular attention to keeping our customers’ data confidential and secure. This matter is, as well as being a requirement of our Bank’s sensitive approach, is at the same time a legal obligation of our Bank pursuant to the relevant legislations in practice. Under framework of our approach with respect to protecting the data belonging to our customers and acting with utmost care in compliance with the legislations in practice, in order to ensure that all of our employees exhibit the highest possible extent of sensitivity to that effect, detailed arrangements are being made in our Bank’s legislative practices in relation therewith, and it is taken into consideration with due diligence to protect and keep confidential the data of the customers in any and all kinds of applications and processes conducted.

Without obtaining consent of our customers to that effect, data and information belonging to our customers are by ways and means shared with any third parties other than legal entities and officials who are authorized to have Access to such data.

Our Bank is ensuring that the entities, which we are outsourcing support services from, duly comply with the standards and conditions of our Bank concerning confidentiality.

In parallel thereto, our basic approach consists of ensuring that all data with respect to the Bank as well as our customers are protected against unauthorized accesses, erroneous uses and changes on the same, from being deteriorated and destroyed; providing for the confidentiality, integrity and usability of the data.

Undertakings contained in this policy statement are valid for such data and information shared on this web site and such other channels of our Bank, whereas the confidentiality principles, ethical principles and conditions for use of the visited web sites are in effect on the web sites linked to and any other web sites, and our Bank is not to be held responsible from any losses and damages material and otherwise that might be suffered by visiting the aforesaid sites.

In the event you share your personal information (address, telephone, facsimile numbers, e-mail address, and such similar) with our Bank, aforesaid information shall be used solely for conveying messages with respect to campaigns, promotions, announcements, changes, providing information, renewal of services concerning use and maintenance, and except for legal requirements or upon obtaining your consent to that effect , shall strictly not be shared with any 3rd parties and business entities. If you do not want to receive e-mail messages sent from our Bank, you might prefer to be unsubscribed from the e-mail list by clicking on “If you no longer wish to receive any e-mail from our Bank with respect to promotion of new products and services, please click here” link found at the bottom of the e-mail.

Institution Information
Address of the General Directorate: İş Kuleleri 34330 Levent Beşiktaş-Istanbul
Phone: 90(212) 316 00 00
Fax: 90(212) 316 09 00

Service Provider
Türkiye İş Bankası A.Ş.

Authorized Audit Body​
Banking Regulation and Supervision Agency (BRSA)

Postal Address: Bankacılık D​üzenleme ve Denetleme Kurumu Atatürk Bulvarı No:191 B Blok 06680 Kavaklıdere/Ankara 
Phone: (312) 455 65 00 
Fax: (312) 424 08 79